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This is an embarrassing case for Dell. Tara Fitzgerald, a Sacramento based woman trusted the Dell technician in India, when she called up the customer support – that’s the mistake she did.



When some pictures was missing in her computer, she called up the Dell technician in Mumbai, India for help and granted him remote access to her PC. And while he was trying to help her, she claims that she saw him find the pictures, and download them.

The problem is that the pictures were personal and only meant for her boyfriend. Things got worse, when the pictures got posted on an adult website.

The technician Tara says called himself Riyaz Shaikh and had interesting stories to offer since then. Riyaz Shaikh later offered her help to take down the adult website, and even offered her new Dell gear that he promised to ship her. Later, Riyaz called Tara to reveal that he had fallen in love with another woman from the US and that he had used her credit card details to buy her several other Dell devices !

Now, this is like the weirdest WTF story I’ve heard recently. One question that pops up is what is Dell doing with such situations ? Are they enforcing strict laws and guidelines for technicians in customer support ?  I mean, we’ve heard about the credit card story time and again, but aren’t they doing nothing about it ?

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